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Customer Support

We would like to assure you that when you join the Mohairsluts.com website you will at no time be left alone to deal with any technical problem on your own.  I ( Cookie) personally manage this website so no matter where I might be (I love laptops) I will always be able to fix any situation that might arise. I have been in the adult industry for over 8 yrs now as a director, producer, adult web & server hosting.  I know that customer support is and should be number one priority for any business !! Rest assured that it will be handled immediately and you will be compensated for your lost time (if any).

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Frequently Asked Questions

 

If you are experiencing problems with the Mohairsluts.com website, or have a comment or question about the site, please contact the Web Manager. >>>  Contact form

All our movies are in Windows Media format (WMV) format to ensure compatibility with most operating systems. You don't need to download crazy movie players with never ending offers for upgrades and paying services. Windows Media format (WMV) format also let you watch the movie files as you're downloading them and you'll be able to play them anytime you want from your computer drive.

Sure, for personal use you can save them on your local computer. To save a movie right click on a video link and select "save target as..."

If you signed up with CCBill or Verotel you can easily go to their pages (CCBill support) or  (Verotel support)  and cancel your membership immediately. If you're having any problems, just email me with your username and password and the user name you used to sign up and I will cancel it from here and send you an email confirming it has been done.

If you joined using either Credit Card or Checking Account you will be charged every month. Your membership will rebill automatically until you request it to be cancelled. If you joined using the 900 Telephone Billing System you will not be rebilled and your membership will expired after one month of access. If you joined using either  by sending a money order, US check or cash in the mail, you will not be rebilled and your membership will expire after the time you have paid for has elapsed.
 

If this happens (and it is very rare) then mail asap!! with your username, password and the email address you signed up with. Occasionally it can be caused by members picking too obvious usernames and passwords (like username and password) and someone guessing it and then traded it. The other possibility (and the least likely) is that a hacker has used their many methods and have latched on to your username and password, and then shared it with the world. Our software would block it as a result. In any case, email me  and I will look into it ASAP!  Contact the webmaster!!!

Membership is individual and non-transferable. We will cancel your account if we encounter any suspicious behavior. Our IP Fraud software would block it as a result.

All videos &images on this site are original content or licensed material. We hold model releases and ID's for every model and are compliant to 18 USC U2257 Compliant. The records required by Section 2257 of Title 18, United States Code, with respect to this site, and all graphical materials associated therewith on which this label appears, are kept by the custodian of records at the office of the publisher. Any misuse, unauthorised use or copyright infringement of these videos & images whatsoever will be met by criminal and civil litigations WITHOUT FAIL.

Username and Password Issues:
If you are experiencing problems accessing the website with your username and password please read the following advice.

  • Your username and password are CaSe SenSiTiVe so you must ensure you entering them in the correct upper or lower case letters. For example, a username of "MyUsername" will not work if you enter it as "myusername".

     
  • If you have forgotten your username and/or password you can retrieve them from the CCBill Support Website or Verotel Support website. You will need to enter your email address, credit card number or subscription number.

     
  • If you are unable to retrieve your username or password from the CCBill Support Website or Verotel support website , or your password is not allowing you to enter the website, please contact Customer Support. Please provide us with as much information as possible to help us locate your account. As much of the following information as possible will be useful:

     
    • The email address you used when joining.
    • The name on your credit card (if you joined using your credit card)
    • Your subscription number or transaction number.
    • Your telephone number (if you joined using the 900 telephone billing option)
    • Your username.

 

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